To help combat bottlenecks in customer service, MIS vendor Label Traxx has developed Siteline. This offers customers the ability to access all their label business information online and place reorders from any connected device.
Customer can now look up details of any order placed giving them a set of tools that makes it faster, easier and more efficient to do business. This will relieve the customer service department of the administrative burdens of processing reorders, answering questions about job status or helping the customer understand all the label products and versions.
Label Traxx partnered with Jennifer Matt and Web2Print Experts Inc to build Siteline as the product required a combination of deep label and packaging industry knowledge and the expertise to build a modern, mobile-ready, solution that is easy to use for the brand owners. The result is a cloud-based, SaaS (software as a service) module built exclusively for Label Traxx.
‘For most label printers, consistent growth is mostly due to incremental increase in business from customers you already have a trusted relationship with,’ explained president Ken Meinhardt. ‘The customer service team, who interact with them daily, are the ones driving this business growth. It becomes key to eliminate the manual tasks they undertake so they are free to spend time building new opportunities with customers.’
